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    Zurvek

    GrievanceOfficer.

    Contact details for platform, content and personal-data grievances. This page is a conservative operational draft pending Indian counsel review.

    Designated Grievance Officer

    Name: Kartik Kashyap

    Designation: Founder & Chief Executive Officer

    Organization: VentureSense Technologies LLP

    Email: support@zurvek.com

    Address: Plot No. A4, Logix Technova, B-320, Sector-132, Noida, Gautam Buddha Nagar – 201304, Uttar Pradesh, India

    Response timeline: We acknowledge receipt and respond within the period required by applicable law. Complex or incomplete requests may require identity checks or additional information.

    How to File a Grievance

    Write to support@zurvek.com with subject: GRIEVANCE — [Brief Description]

    Your submission must include:

    1. Your full legal name
    2. Your registered email address on the Zurvek platform
    3. A clear description of the grievance
    4. The date(s) on which the issue occurred
    5. Any supporting documentation or screenshots
    6. The specific relief or resolution you are seeking

    Resolution Process

    Step 1 — Acknowledgment: We confirm receipt and provide a reference where practical.

    Step 2 — Review: We may verify identity, authority and supporting information.

    Step 3 — Response: We provide a written response within the period required for that request by applicable law.

    Step 4 — Escalation: If unsatisfied, escalate to the appropriate regulatory authority under applicable Indian law, including the Data Protection Board of India.

    Data Protection Grievances

    For grievances under the DPDP Act, 2023, include:

    • The specific personal data in question
    • The nature of the alleged violation
    • Whether you are requesting data correction, erasure, or access
    • Your Data Principal rights being exercised

    Legal Framework

    • Information Technology Act, 2000 — Section 79
    • IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 — Rule 3(2)(d)
    • Digital Personal Data Protection Act, 2023
    • Consumer Protection (E-Commerce) Rules, 2020

    Last updated: 8 October 2026 · Conservative factual draft pending Indian counsel review · VentureSense Technologies LLP · LLPIN: ACR-5230