GrievanceOfficer.
VentureSense Technologies LLP — In compliance with the Information Technology Act, 2000, IT (Intermediary Guidelines) Rules, 2021, and Digital Personal Data Protection Act, 2023.
Designated Grievance Officer
Name: Kartik Kashyap
Designation: Founder & Chief Executive Officer
Organization: VentureSense Technologies LLP
Email: support@zurvek.com
Address: Plot No. A4, Logix Technova, B-320, Sector-132, Noida, Gautam Buddha Nagar – 201304, Uttar Pradesh, India
Response Timeline: Acknowledged within 24 hours. Resolved within 15 days.
How to File a Grievance
Write to support@zurvek.com with subject: GRIEVANCE — [Brief Description]
Your submission must include:
- Your full legal name
- Your registered email address on the Zurvek platform
- A clear description of the grievance
- The date(s) on which the issue occurred
- Any supporting documentation or screenshots
- The specific relief or resolution you are seeking
Resolution Process
Step 1 — Acknowledgment: Within 24 hours via email.
Step 2 — Review: Within 7 working days. We may request additional information.
Step 3 — Resolution: Written resolution within 15 days of receipt.
Step 4 — Escalation: If unsatisfied, escalate to the appropriate regulatory authority under applicable Indian law, including the Data Protection Board of India.
Data Protection Grievances
For grievances under the DPDP Act, 2023, include:
- The specific personal data in question
- The nature of the alleged violation
- Whether you are requesting data correction, erasure, or access
- Your Data Principal rights being exercised
Legal Framework
- Information Technology Act, 2000 — Section 79
- IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 — Rule 3(2)(d)
- Digital Personal Data Protection Act, 2023
- Consumer Protection (E-Commerce) Rules, 2020
Last updated: 15 August 2026 · VentureSense Technologies LLP · LLPIN: ACR-5230