How can we help?
Search common questions or open a support ticket. Typical response within 1 business day.
File a support request with file attachments. Track responses in one place.
support@zurvek.com — attach screenshots or documents.
How do I run my first evaluation?+
Sign in, upload a pitch deck (PDF up to 20 MB), review the allowance confirmation, and start the evaluation. Processing time varies with file size, document complexity and current demand.
What file formats are supported?+
Pitch evaluations accept PDF decks up to 20 MB. Pipeline intake also accepts bounded CSV and XLSX files. Missing information is reported rather than silently estimated.
Which dashboard do I use?+
Founders land on the OriZin dashboard. Investors land on the Deal Flow dashboard. Your role is set on first login and locks after the first evaluation.
What is OriZin?+
OriZin is Zurvek for founders — a permanent, always-open product. There's no cohort, no seats, and no deadline. Start with 5 free lifetime evaluations, no application required.
What is Founder's Access?+
Founder's Access is a one-time ₹3,999 payment that unlocks 30 lifetime evaluations, unlimited CENTRA questions, and full Investment Memo exports. No subscription, no recurring charge.
How many evaluations do I get?+
Every account starts with 5 free lifetime evaluations. Founder's Access is ₹3,999 once for 30 additional lifetime evaluations, for 35 lifetime runs after purchase. Failed runs are not charged.
Can I cancel or refund my subscription?+
Yes. See the Refund Policy for eligibility windows. Cancellations take effect at the end of the current billing period.
Do you offer team or enterprise pricing?+
The Syndicate tier includes multi-seat access. For custom enterprise contracts, contact support@zurvek.com.
How do I get a GST invoice or payment receipt?+
Invoices auto-generate on tier changes and payments. Download them from Settings → Billing, or open a support ticket if a receipt is missing.
Is my pitch deck data used for training?+
Zurvek does not permit raw uploaded documents to be used for model training. Contracted providers process submitted material to deliver the requested service under confidentiality controls.
How is my data protected?+
Row-level security scopes every record to your organization. Data at rest is encrypted; sensitive fields respect Privacy Mode.
How do I request deletion or export?+
Contact support@zurvek.com. Requests are handled by support after identity and authority checks, subject to legal, security and sealed-record obligations. Full-account export and account deletion are not self-service today.
Why did my score change on re-run?+
The same file can produce a different analytical result when the calibration version changes. Reports carry their calibration version, and scores across versions are not directly comparable.
Are verdicts investment advice?+
No. Verdicts are analytical decision-support signals. Zurvek does not provide financial advice or predictions of return.