RefundPolicy.

1. Nature of the Product

Zurvek is a digital product delivered electronically. There are no physical goods, shipments, or tangible deliverables. Access to the platform is granted immediately upon successful subscription or purchase.

2. Refund Eligibility

Refunds may be considered in the following scenarios:

• Duplicate payment or billing error
• Service was entirely unavailable during the subscription period due to platform failure
• Account was charged after a cancellation request was submitted and acknowledged

Refund requests must be submitted within 7 days of the charge date.

3. Non-Refundable Scenarios

Refunds will not be issued for:

• Partial use of the subscription period
• Tier upgrades that have already been consumed or activated
• Evaluation credits that have been used
• Dissatisfaction with AI-generated outputs (results are probabilistic by nature)
• Failure to cancel before the next billing cycle

4. How to Request a Refund

To request a refund, contact us at:

Email: support@zurvek.com

Please include:

• Your registered email address
• Transaction ID or payment receipt
• Reason for the refund request

5. Processing Timeline

Approved refunds will be processed within 7–10 business days from the date of approval. Refunds will be credited to the original payment method.

6. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date.

7. Contact

For refund inquiries: support@zurvek.com