RefundPolicy.

1. Nature of the Product

Zurvek is a digital product delivered electronically. There are no physical goods, shipments, or tangible deliverables. Access to the platform is granted immediately upon successful subscription or purchase.

2. Refund Eligibility

Refunds may be considered in the following scenarios:

• Duplicate payment or billing error
• A paid service could not be supplied because of a confirmed Zurvek platform failure
• Account was charged after a cancellation request was submitted and acknowledged
• A first purchase cancelled within 7 days, provided no more than 3 paid evaluations have been consumed, unless the checkout or written agreement states different lawful terms

Refund requests must be submitted within 7 days of the charge date.

3. Non-Refundable Scenarios

Refunds will not be issued for:

• Partial use of the subscription period beyond the 7-day cooling-off window
• Tier upgrades that have already been consumed or activated
• Evaluation credits that have been used
• Dissatisfaction with automated analytical outputs (Verdicts are probabilistic and analytical, not advisory)
• Failure to cancel before the next billing cycle
• OriZin free tier. There is no application fee. The 5 free lifetime evaluations are not a purchase and carry no refund entitlement.

4. OriZin

OriZin is Zurvek's permanent founder product: 5 free lifetime evaluations, plus an optional one-time Founder's Access purchase of ₹3,999 for 30 lifetime evaluations. There is no application fee and no grant of any kind. Anyone requesting payment beyond the stated Founder's Access price is not affiliated with us — report to support@zurvek.com.

5. How to Request a Refund

To request a refund, contact us at:

Email: support@zurvek.com

Please include:

• Your registered email address
• Transaction ID or payment receipt
• Reason for the refund request

6. Processing Timeline

Approved refunds will be processed within 7–10 business days from the date of approval. Refunds will be credited to the original payment method.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated revision date.

8. Contact

For refund inquiries: support@zurvek.com